Terms & Conditions - pollmatic.io

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Version 1.0 – Full Translation

Important Notice: This text is a full English translation of the German partner terms draft for pollmatic.io. It should be legally reviewed before publication, in particular with respect to company register details, payout processes, data protection, and mandatory legal disclosures.

Unless a separate written agreement has been entered into between the parties, these Terms and Conditions (the “Terms”) govern access to and participation in the pollmatic.io Partner Network for all participants (each a “Partner,” “you,” or “your”). They set out the conditions for the use of the websites, systems, functions, and services made available by Pollmatic.io GmbH, GmbH, Amtsgericht Hagen, HRB XXXXX, Mallnitzerstr. 24, 58093 Hagen, Germany, as well as its affiliated companies (collectively, “pollmatic.io,” “we,” “us,” or “our”).

The pollmatic.io Partner Network comprises all services, computer systems, servers, websites, dashboards, applications, and related subdomains through which pollmatic.io provides its services (collectively, the “pollmatic.io Platforms”), including the platform www.pollmatic.io, as well as all software, APIs, SDKs, data, tools, creatives, and other materials accessible through the pollmatic.io Platforms (the “Features”).

As a condition of using our services and participating in the pollmatic.io Partner Network, you agree to comply with these Terms, including the following parts:

Part A: Registration and Description of Services
Part B: Additional Terms of Use
Part C: Data Protection Addendum

Part A: Registration and Description of Services

1. Registration

1.1 The first step in using the pollmatic.io Partner Network and activating our services is the registration of your mobile application(s), website(s), or other publisher, affiliate, or marketing offerings (each a “Platform,” together the “Platforms”) via https://pollmatic.io/. During registration, you must provide, in particular, your contact email address, password, company data, legal form, and – where applicable – VAT ID.

1.2 After registration, you may set up your account and dashboard on the pollmatic.io Platforms (the “Dashboard”) and choose the preferred integration method for your Platform(s). Possible forms of integration may include, in particular, SDK, API, or inline frame / iFrame implementations (each an “Integration”).

1.3 In order to receive services through the Integration, approval by pollmatic.io may be required. Registration data may be updated at any time.

1.4 Subject to our approval of your registration and your ongoing compliance with these Terms, pollmatic.io will provide you with the services described in Part A (collectively, the “Services”). These Services allow you to monetize your Platform by receiving a revenue share (“Revenue Share”) for successful user actions.

1.5 pollmatic.io enables you to display content relating to our Services on your Platform and make it accessible to your end users (“Users”), including rewarded surveys (“Surveys”) as well as offers, games, coupons, discounts, cashback shopping, or comparable rewarded activities (collectively, the “Rewarded Activities”).

1.6 Each Rewarded Activity or Survey may contain one or more opportunities in which pollmatic.io or a third-party client of pollmatic.io (each a “Client”) offers certain actions to Users. For successful qualified user actions, pollmatic.io may pay you Revenue Share. The conditions for this are set out in these Terms, the applicable Creatives, and any additional policies in the Dashboard.

1.7 All Surveys and Rewarded Activities offer Users an incentive or reward to carry out a specific action. To the extent that you grant your Users additional incentives or rewards, you are solely responsible for them.

2. Survey Services

2.1 General. pollmatic.io operates an online service that connects survey sponsors, market research companies, and other researchers (“Researchers”) with potentially suitable participants. pollmatic.io cooperates with publishers so that their Users can gain access to Surveys.

2.2 Screening. The Partner may display screening questions to its Users based on the Surveys available through the Integration in order to determine whether a User is eligible for a given Survey. Only Users who meet the relevant requirements and consent to participation shall be deemed “Respondents.”

2.3 Survey Delivery. When your Platform sends requests to the pollmatic.io Platforms through the selected Integration, pollmatic.io may serve appropriate Surveys to qualified Respondents. Each such delivery is a “Survey Delivery.” A properly completed Survey is a “Survey Complete.”

3. Rewarded Activities

3.1 General. In addition to Surveys, pollmatic.io offers various Rewarded Activities. If the User completes the required action as described in the relevant Creative, pollmatic.io may pay you variable Revenue Share. The amount may be communicated dynamically through the Integration and/or Dashboard.

3.2 Offers. pollmatic.io may serve Rewarded Activities containing third-party administered marketing content, such as performance marketing campaigns, promoted mobile apps, sponsored web content, or comparable content (“Offers”).

3.3 Games. Other Rewarded Activities may include gaming-related content, such as app downloads, sponsored in-game purchases, events, or progression goals (“Games”).

3.4 Shopping. Users may receive cashback or similar compensation for qualified online purchases from merchants initiated through referral links or promotional codes (“Shopping”).

3.5 Receipt / Proof-of-Purchase Activities. pollmatic.io may offer Rewarded Activities in which Users upload receipts, invoices, or digital proofs of purchase in order to receive a coupon, discount, or credit (“Receipt Offers”). For this purpose, pollmatic.io may automatically analyze uploaded images to identify the merchant, products, prices, timestamps, and fraud indicators, and to verify redemption. Receipt / proof-of-purchase features are currently not intended / not applicable.

4. Conversions

4.1 A “Conversion” is each individual qualified user action or series of events for which pollmatic.io pays Revenue Share, such as a Survey Complete, a click, download, purchase, view, submission, or any other action defined in the Creative.

4.2 pollmatic.io is entitled to adjust the amount of Revenue Share for future Conversions at any time with prospective effect. Changes may be communicated via the Dashboard or in any other permissible form.

4.3 The Features contain all graphic, textual, and other materials that Users require to understand, access, and complete Surveys or Rewarded Activities (collectively, the “Creative”).

4.4 A Conversion shall only be valid if all conditions specified in the Creative or otherwise by pollmatic.io or the Client have been fully and properly met.

4.5 In order for a Conversion to be compensated, the following must apply in particular:

the User is a natural person;
the User accesses the relevant target page, app, or other host environment (“Host Site”) properly through your Platform and, where required, through the Creative;
the User does not act in an automated, fraudulent, manipulative, or misleading manner;
no bots, scripts, emulators, proxy / VPN abuse, manipulated signals, artificially generated responses, or other deceptive methods are used;
in the case of Surveys, no typical abuse patterns are present, such as straight-lining, implausible speed, or inappropriate or offensive responses.

4.6 If pollmatic.io or the relevant Client later determines that a Conversion was fraudulent, incomplete, impermissible, duplicate, unlawful, or otherwise not eligible for payment, it shall be deemed a failed Conversion. No claim to Revenue Share shall arise for such Conversions. Amounts already paid may be offset against future claims.

4.7 pollmatic.io may require that certain Users be excluded from use due to suspected fraud or abuse. If such a request is not implemented, pollmatic.io may withhold payments or take further measures.

5. Payment Terms

5.1 pollmatic.io shall generally pay due Revenue Share on a monthly basis through payment service providers selected by pollmatic.io (“Payment Processors”).

5.2 Where multiple payout methods are offered, you may select a preferred method, subject to availability. This is conditional upon compliance with all requirements of the relevant Payment Processor.

5.3 At the request of pollmatic.io or the Payment Processor, you shall provide all information required to satisfy legal, regulatory, tax, or banking obligations.

5.4 You bear all taxes, charges, VAT, transaction costs, bank charges, payout fees, and other costs associated with receiving your Revenue Share, to the extent permitted by law.

5.5 All payouts are generally made in US Dollars (USD) unless expressly agreed otherwise in writing. Payouts via PayPal are available from a minimum amount of 25 USD. Payouts via bank transfer are available from a minimum amount of 100 USD.

5.6 Revenue Share for a calendar month shall generally be paid within 30 days after the end of that month (Net 30), provided that the applicable minimum amount for the selected payout method has been reached. For PayPal, the payout threshold is 25 USD; for bank transfer, the payout threshold is 100 USD. If the applicable minimum amount is not reached, the amount will be carried forward to the next accounting period until the applicable threshold is met.

5.7 pollmatic.io may adjust payout thresholds, payment modalities, payout methods, and billing processes with prospective effect.

5.8 For tracking Conversions, pollmatic.io may use server-side callbacks, dashboard statistics, and other reporting mechanisms. The Conversions verified by pollmatic.io shall be controlling for billing purposes.

5.9 pollmatic.io is entitled to withhold, correct, or refuse payment for Conversions where integrity checks, fraud detection, technical errors, misattributions, client complaints, or breaches of these Terms exist.

6. User Incentivization

6.1 You may grant your Users your own incentives or rewards for Surveys or Rewarded Activities, provided this is permitted by applicable law.

6.2 You are exclusively responsible for all User compensation promised or granted by you. pollmatic.io is neither the contractual partner of the Users in this regard nor obliged to pay them.

6.3 pollmatic.io recommends that your own User compensation be calculated solely on the basis of the verified Conversion data reported by pollmatic.io.

6.4 Reporting, callbacks, or status messages may be delayed, corrected, or subsequently adjusted. pollmatic.io shall not be liable for damages resulting from a Partner’s internal compensation logic that deviates from such verified reporting.

6.5 In the Dashboard, you may activate, deactivate, or – where provided – restrict individual areas such as Surveys or specific Rewarded Activities.

Part B: Additional Terms of Use

1. Representations and Warranties of the Partner

By registering for and using our Services, you represent and warrant that:

1.1 General

you are legally capable of entering into and performing these Terms;
you have read these Terms in full and agree to them;
you are the owner of the Platform or are legally authorized to operate it;
you shall use pollmatic.io content only on the Platforms approved by us and only in the approved manner;
you shall not distribute Creatives, offers, Surveys, or Rewarded Activities via unauthorized channels, in particular not via spam, bulk email, SMS, MMS, telephone solicitation, search engine advertising on protected brand terms, or other unauthorized forms of promotion;
you shall use the name, logos, or trademarks of pollmatic.io only with prior written consent.

1.2 Data Protection and Compliance

your Platform complies with all applicable data protection laws, in particular – where applicable – the GDPR, UK GDPR, CCPA / CPRA, and other national privacy laws;
your Platform has an up-to-date, accurate, and legally compliant privacy policy and, where required, effective consent and opt-out mechanisms;
your privacy notices clearly inform Users about the integration of pollmatic.io, the data flows involved, the purposes of processing, the recipients, the retention period, and any international data transfers;
your Platform complies with all other applicable laws, regulatory requirements, and, where applicable, app store or operating system policies;
you are solely responsible for ensuring that your Platform is operated lawfully. pollmatic.io shall not be liable for platform suspensions, store removals, or regulatory measures taken against your Platform;
you obtain all required consents and take all necessary measures so that you may lawfully transfer data to pollmatic.io;
your Platform does not contain content that is unlawful, misleading, offensive, discriminatory, pornographic, glorifies violence, harmful to minors, infringes trademarks, or is otherwise impermissible (“Impermissible Content”);
your Platform is not directed to children below the legally permitted minimum age. You shall not knowingly transmit data of underage Users to pollmatic.io where this would be unlawful;
you ensure that all material conditions for participation in Rewarded Activities are clearly and understandably communicated to your Users.

1.3 Account Security

you shall not introduce any viruses, malware, Trojan horses, or other malicious code into the pollmatic.io Platforms or Integrations;
you shall use separate API keys or credentials for each Platform, where required by pollmatic.io;
you are responsible for the security of your account, credentials, API keys, and Integrations;
you shall notify pollmatic.io immediately of any unauthorized use, security incident, or compromise;
you shall refrain from any abusive, fraudulent, or deceptive use of the pollmatic.io Platforms, such as self-referrals, multiple accounts, VPN / proxy abuse, ghost completes, bots, click farms, artificially generated responses, fictitious Users, or manipulative tracking methods;
you shall implement adequate technical safeguards, including encrypted communication and security mechanisms, to prevent manipulation and misattribution;
in the event of a breach of these security and integrity requirements, pollmatic.io may immediately suspend access, withhold payments, reclaim benefits, and seek damages.

2. Audit and Information Rights of pollmatic.io

2.1 pollmatic.io is entitled at any time to request information to verify whether your Platform corresponds to the details provided at registration and meets industry-standard requirements concerning security, traffic quality, user acquisition, and compliance.

2.2 You undertake to provide complete and accurate information in the context of such reviews.

2.3 pollmatic.io may require you to participate in a call or live demonstration, including by screen sharing.

2.4 If you fail to respond, fail to provide requested evidence, or are unable to demonstrate compliant and lawful use, pollmatic.io may suspend access, discontinue Services, withhold payments, or terminate participation.

3. Limited License

3.1 Subject to these Terms, pollmatic.io grants you a revocable, non-exclusive, non-transferable, and non-sublicensable license to integrate the Features, Integrations, SDKs, APIs, and Creatives provided by pollmatic.io into your approved Platforms to the extent necessary for the use of the Services.

3.2 You may not decompile, reverse engineer, disassemble, publish, or otherwise analyze or reproduce the Features, software, SDKs, Creatives, or materials of pollmatic.io without authorization, except where mandatory law permits otherwise.

3.3 You may not remove or alter proprietary notices, trademarks, logos, or other labels of pollmatic.io.

3.4 You may not create derivative works of the Features, Creatives, or other pollmatic.io materials unless expressly authorized in writing.

3.5 All rights not expressly granted remain with pollmatic.io.

4. User Data Collected by pollmatic.io

4.1 In the course of providing the Services, pollmatic.io may collect, process, store, analyze, and share with authorized third parties data of Users of your Platform to the extent necessary for providing the Services, fraud prevention, security, billing, optimization, legal enforcement, or compliance with legal obligations.

4.2 You are responsible for ensuring that your privacy policy and your terms of use accurately describe the integration of pollmatic.io and the associated data processing.

4.3 To the extent Users must undergo verification for certain Rewarded Activities, pollmatic.io may process additional information, such as phone numbers or authentication codes, where necessary for security purposes.

4.4 If Users interact with third parties via Host Sites, such third parties may collect and process their own data in accordance with their respective privacy notices. pollmatic.io is not responsible for such third-party processing.

4.5 For mobile apps and websites, you should include a separate section in your privacy notice regarding the integration of pollmatic.io. A suggested wording is as follows:

“Offer and Survey Technology by pollmatic.io

This app / website uses technology provided by pollmatic.io through which Users may be shown Surveys, offers, games, cashback, shopping, or comparable Rewarded Activities. In this context, technical device, usage, transaction, and connection data may be processed in order to provide offers, measure Conversions, prevent fraud, and technically secure the services. Further information on data processing by pollmatic.io, recipients, international data transfers, and data subject rights can be found in the pollmatic.io Privacy Policy at: https://pollmatic.io/page/privacy.html.”

5. Sharing of Data Collected by pollmatic.io

5.1 pollmatic.io will generally only share with the Partner such data as is required for reporting, billing, operation of the Integration, fraud prevention, or expressly agreed purposes.

5.2 Personal data shall only be made available to the extent contractually provided, technically necessary, or legally permissible.

5.3 To the extent pollmatic.io provides anonymized, aggregated, or statistical information, pollmatic.io may change or discontinue the form, scope, frequency, and availability of such information at any time.

5.4 The Partner may not process any data received unlawfully, for unauthorized purposes, or contrary to these Terms.

6. Affiliate Networks / Sub-Publishers

6.1 If you operate your own affiliate network or work with sub-publishers / third-party affiliates, you may only pass on pollmatic.io Services if this has been expressly approved by pollmatic.io.

6.2 In such case, you must contractually bind all third-party affiliates in writing to comply with these Terms.

6.3 You shall be liable for the acts and omissions of your third-party affiliates as for your own conduct, to the extent permitted by law.

6.4 pollmatic.io may at any time require that individual third-party affiliates be blocked or that their access be terminated.

7. Remedies

7.1 In addition to any other rights, pollmatic.io may delete user actions, withhold Revenue Share, suspend payouts, reclaim amounts already paid, or block access if:

you breach these Terms,
user or client complaints provide justified indications of breaches,
Conversions are subsequently classified as invalid, manipulated, or non-payable,
legal or regulatory risks for pollmatic.io arise.

7.2 In the event of serious breaches, pollmatic.io may, to the extent legally permitted, disclose relevant information to authorities, injured third parties, or contractual partners.

8. Indemnification

You shall indemnify and hold harmless pollmatic.io, its affiliated companies, Clients, partners, licensors, managing directors, employees, and agents from and against all claims, damages, losses, costs, and expenses arising out of or in connection with:

your breach of these Terms,
your unlawful or abusive use of the Services,
your Platform or its contents,
third-party claims relating to data protection, competition law, trademarks, copyright, consumer law, or other legal violations.

9. Disclaimer of Warranties

9.1 To the extent permitted by law, the pollmatic.io Platforms, Features, Creatives, and Services are provided “as is” and “as available.”

9.2 pollmatic.io makes no express or implied warranties, including, without limitation, as to merchantability, fitness for a particular purpose, constant availability, error-free operation, compatibility, completeness, or any specific level of earnings.

9.3 In particular, pollmatic.io does not guarantee that the Partner will achieve any specific earnings or that individual offers, Surveys, or Rewarded Activities will be available or payable at all times.

10. Limitation of Liability

10.1 To the extent permitted by law, pollmatic.io shall not be liable for indirect damages, consequential damages, loss of profit, loss of business opportunities, loss of data, or other indirect losses.

10.2 The total liability of pollmatic.io arising out of or in connection with these Terms shall, to the extent permitted by law, be limited to the amount actually paid by pollmatic.io to the Partner during the six (6) months preceding the event giving rise to the claim.

10.3 Mandatory statutory liability, in particular for intent, gross negligence, injury to life, body or health, and under mandatory product liability law, shall remain unaffected.

11. Confidentiality

11.1 All non-public technical, business, contractual, or commercial information of pollmatic.io or its Clients shall be deemed confidential (“Confidential Information”).

11.2 You may use Confidential Information only for the performance of these Terms and may not disclose it without prior written consent unless disclosure is required by law.

11.3 You may not use Confidential Information to develop, improve, or operate competing services.

12. Intellectual Property

12.1 All present and future rights in the pollmatic.io Platforms, Features, Creatives, logos, trademarks, software, documentation, designs, texts, images, databases, and other content remain exclusively with pollmatic.io or its licensors.

12.2 These Terms do not transfer any rights beyond the expressly granted license of use.

13. Changes

13.1 pollmatic.io may amend these Terms at any time with effect for the future.

13.2 Changes will be communicated to you by email, through the Dashboard, or in another appropriate form.

13.3 Unless you object to the changes within ten (10) business days and discontinue use, the changes shall be deemed accepted.

13.4 pollmatic.io may also at any time change, suspend, or remove Creatives, tags, texts, banners, Features, or individual offers. You are obliged to implement any change or removal instructions without undue delay.

14. Notices

14.1 Legally relevant notices may be given in writing by email or to the respective registered business address.

14.2 Notices to pollmatic.io shall be addressed to:

Pollmatic.io GmbH
Mallnitzerstr. 24, 58093 Hagen, Germany
support@pollmatic.io

14.3 Notices to the Partner shall be sent to the contact details stored in the Dashboard or otherwise used within the contractual relationship.

15. Assignment

You may not assign or transfer any rights or obligations under these Terms without the prior written consent of pollmatic.io.

16. Governing Law and Jurisdiction

16.1 These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict of law rules to the extent their application can be excluded.

16.2 To the extent legally permissible, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be Hagen, Germany.

16.3 If the Partner is a consumer, the mandatory statutory consumer protection provisions and places of jurisdiction shall remain unaffected.

17. Term and Termination

17.1 The Partner may terminate participation at any time by discontinuing use of the Services, removing the Creatives, and, if applicable, requesting deletion of the account.

17.2 Requests for account deletion or termination may be sent to support@pollmatic.io.

17.3 pollmatic.io may terminate participation at any time, with or without notice, or suspend access, in particular in the event of breaches of these Terms, security risks, suspected fraud, legal violations, or economic discontinuation of the Services.

17.4 In the event of termination due to the Partner’s culpable breach, pollmatic.io may withhold outstanding Revenue Share in whole or in part, to the extent legally permissible.

17.5 Upon termination, all rights of use end; Confidential Information, Creatives, and other pollmatic.io materials must be deleted without undue delay unless statutory retention obligations apply.

17.6 Provisions which by their nature are intended to survive termination shall remain in effect, in particular provisions regarding confidentiality, data protection, liability, indemnification, billing, clawbacks, and dispute resolution.

18. Entire Agreement

These Terms constitute the entire agreement between the Partner and pollmatic.io with respect to the subject matter. Deviating terms of the Partner shall not apply unless expressly accepted by pollmatic.io in writing.

Part C: Data Protection Addendum (DPA)

1. Scope

1.1 This Data Protection Addendum (“DPA”) governs the processing of personal data in connection with the Services of pollmatic.io for or about Users of the Partner’s Platform.

1.2 To the extent that this DPA and the remaining Terms conflict with respect to data protection matters, this DPA shall prevail.

1.3 To the extent pollmatic.io processes personal data on behalf of the Partner, pollmatic.io acts as a processor / service provider. To the extent pollmatic.io processes data for its own purposes, pollmatic.io acts as an independent controller, where legally permissible.

2. Definitions

For purposes of this DPA, the definitions of the applicable data protection laws, in particular the GDPR, shall apply. In addition:

“Partner Data” means personal data which pollmatic.io receives from the Partner or at the Partner’s direction exclusively for the purpose of providing the Services;
“User Data” means personal or non-personal data relating to Users which is not Partner Data, in particular data which pollmatic.io itself collects, generates, or processes as an independent controller;
“Data Protection Laws” means all applicable data protection, data security, and confidentiality laws;
“Data Subject Request” means any request for access, deletion, rectification, objection, restriction, portability, or any other statutory data subject right.

3. Processing of Partner Data

3.1 pollmatic.io shall process Partner Data only within the framework of the contractually agreed Services, documented instructions, statutory obligations, or legitimate ancillary processes such as IT security, fraud prevention, error analysis, support, billing, and legal defense.

3.2 pollmatic.io does not sell Partner Data and does not use it for unrelated purposes.

3.3 pollmatic.io implements appropriate technical and organizational measures to protect Partner Data.

3.4 pollmatic.io ensures that persons with access to Partner Data are bound by confidentiality obligations.

3.5 pollmatic.io may engage sub-processors, provided such sub-processors are properly bound under data protection law.

3.6 pollmatic.io shall reasonably assist the Partner with data subject requests, data incidents, and required data protection impact assessments, where legally required and to the extent such assistance is reasonably required under the parties’ agreement.

3.7 Upon termination of the Services, pollmatic.io shall delete or anonymize Partner Data unless statutory retention obligations prevent this.

4. Processing of User Data

4.1 To the extent pollmatic.io makes User Data available to the Partner, the Partner may process such data only for the purposes provided in these Terms.

4.2 The Partner may not sell, unlawfully disclose, or use User Data for unauthorized purposes.

4.3 The Partner shall implement appropriate security measures to protect all User Data.

4.4 User Data that is no longer required shall be deleted without undue delay or irreversibly anonymized, unless statutory retention obligations apply.

5. International Data Transfers

5.1 To the extent personal data is transferred to third countries, this shall be done only in compliance with applicable data protection laws.

5.2 pollmatic.io may in particular rely on adequacy decisions, standard contractual clauses, supplementary safeguards, or other lawful transfer mechanisms.

5.3 The Partner shall ensure that any transfer of personal data initiated by it to pollmatic.io is lawful.

6. Term of the DPA

This DPA enters into force upon conclusion of these Terms or the first processing of personal data in connection with the Services and remains effective until the termination of all corresponding data processing activities.

pollmatic.io Partner Terms
Version 1.0
Last updated: March 17, 2026

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Terms of Service